Making a Booking with Alpine Chaingang
Please email firstname.lastname@example.org, fill out our booking form or call Dave Beattie on +33 6 12 52 82 29 and he will be delighted to discuss your cycling experience and holiday requirements in full detail.
Placing An Option
When you have decided on which of our Riding Programmes you would like to take part in then contact Dave to confirm availability. We will then hold a booking option at no cost to you for a short agreed period to allow you time to confirm details with other party members. Once you have confirmed you wish to proceed with the booking you will then be asked to complete paperwork and pay the deposit within a specific timescale. If you either do not confirm the booking option nor complete the paperwork and pay the deposit within the agreed timescales then the booking option will lapse and the accommodation and riding programme place will automatically be re-entered into our booking system as being available. If a booking option lapses and remains available then you are, of course, welcome to renew the option.
Holding Your Booking
Complete the online booking form and submit it and arrange payment of the non refundable deposit before the expiry of your option. Payment can be made either by:
- arranging a bank transfer (our preferred option)
- calling us to pay by debit or credit card (we do not accept American Express)
- posting a cheque made payable to skivo2
We require a deposit of £150 per person per week. All deposits are non refundable.
Any alterations made subsequent to us receiving your booking form will, regrettably, incur an administration charge which will be advised at that time.
Confirming Your Booking
A confirmation acknowledgement of your booking will be emailed to you once your deposit payment has been processed by our Finance Section and it is at this stage that your booking becomes confirmed.
Please ensure that you check your confirmation acknowledgement email carefully and notify us within two weeks of any changes which need to be made.
A final balance invoice will be sent by email. This final balance invoice must be paid no later than ten weeks before your departure date. If payment is not received within this period the booking may be treated by us as cancelled by the client and we retain the right to retain deposits which have been paid.
Shortly prior to your departure date you will be issued with a final holiday confirmation email along with directions to the chalet (if self drive).
Please note that sports insurance is not included in the cost of your holiday and you should ensure that you have full sports holiday insurance in place before travelling.
Our preferred method of payment is by bank transfer. If it is more convenient for you to pay by debit/credit card we are happy to take payment this way but unfortunately have to pass on bank charges – a 0.5% admin charge will apply on all debit card payments and a 2.5% admin charge will apply on all credit card payments. We are not able to accept American Express.
Alternatively, a cheque can be posted to our UK office – skivo2 Ltd, PO Box 6142, Newbury, RG14 9ES.
We advise that EU Nationals ensure your passport is valid for the entirety of your holiday and for at least six months after the journey home. This information should be double checked with the relevant embassy (details below). Children (including infants) require their own passport.
Non EU Nationals should contact your local French Consulate or the French embassy website (www.ambafrance-uk.org) or if flying into Switzerland should contact your local Swiss Consulate or the Swiss embassy (www.swissembassy.org.uk).